Frequently Asked Questions
Answers about Omni — WhatsApp Business API setup, pricing, AI chatbots, automation, integrations and billing.
Connect WhatsApp Business, Facebook Messenger and Instagram DMs into one inbox — all from a single dashboard.
Yes — Omni connects through the official Meta WhatsApp Cloud API. Our guided setup walks you through it in minutes.
Yes. The Free plan is free forever with no credit card required, and the Starter plan includes a 14-day free trial, so you can try everything before you pay.
Yes. Train chatbots on your own documents, FAQs and product catalog using RAG so answers are accurate and on-brand.
We use end-to-end encryption, role-based access and are fully GDPR compliant. We never sell or share your data.
Yes. Every plan includes multiple team seats — from 2 on the Free plan up to unlimited on Business — so agents can share one inbox, split conversations and see each other's replies in real time.
It connects through the same official Meta APIs Business Suite uses, but adds a shared team inbox, AI chatbots, broadcast campaigns, automation and a built-in CRM on top — the things Business Suite doesn't do on its own.
Most teams are live within minutes: connect your WhatsApp Cloud API, Messenger Page or Instagram account through the guided setup, and messages start flowing into your inbox immediately.
Yes — native connectors for Shopify, WooCommerce and BigCommerce sync orders, customers and abandoned carts so you can message shoppers directly from Omni.
Yes. Omni has a full REST API with API tokens and webhooks, documented in your dashboard under API & Webhooks, for custom integrations beyond the built-in ones.
Yes. The automation builder lets you create multi-step flows — auto-replies, follow-ups, lead routing — visually, with no code required.
You can cancel anytime from your billing settings. Cancellation stops billing and ends access immediately at that point — we don't refund or credit the unused portion of the current billing period.
Yes, you can upgrade or downgrade at any time as your team and message volume grow — see the Pricing page for what's included in each plan.
No — pricing is a flat monthly or annual fee per plan. Each plan includes a generous monthly allowance for WhatsApp messages, contacts, campaigns and AI usage; see the Pricing page for the exact limits on each tier.
Yes — the Free plan is a real, ongoing plan, not just a trial, with 2 team seats, 1 WhatsApp account and 1,000 WhatsApp messages a month, so you can keep using Omni at no cost within those limits.
Yes — you can enable two-factor authentication on your account from Settings for an extra layer of login security.
Yes. You can export your data or request full account deletion from your account settings at any time — see our Data Deletion policy for details.
Yes — the inbox and dashboard are available in multiple languages including Arabic, Bengali, French, Hindi, Portuguese and Spanish, with right-to-left layout support for Arabic.
Still have questions?
Our team is happy to help with anything not covered here.