Privacy Policy

Last updated: July 20, 2026

Your privacy matters to us. This Privacy Policy explains what information Omni ("we", "us", or "our") collects, how we use and protect it, and the choices you have when you use our website, applications, and services (the "Services").

1. Information We Collect

We collect the following categories of information:

• Information you provide. Account details such as your name, email address, phone number, company, and billing information, plus any content you create in the Services.
• Contact and message data. When you connect a messaging channel, we process the contacts and conversations you manage through the platform on your behalf.
• Information collected automatically. Device, browser, IP address, log data, and usage analytics gathered through cookies and similar technologies.
• Information from third parties. Data from messaging providers (such as WhatsApp, Messenger, and Instagram), payment processors, and authentication providers you choose to connect.

2. How We Use Your Information

We use your information to:

• Provide, operate, maintain, and improve the Services;
• Process transactions and send related information, including invoices and receipts;
• Send administrative messages, security alerts, and support responses;
• Personalize your experience and develop new features;
• Monitor and analyze trends, usage, and activity to keep the platform secure;
• Detect, prevent, and address fraud, abuse, and technical issues; and
• Comply with legal obligations and enforce our agreements.

3. Legal Bases for Processing

Where applicable law requires it, we process personal data on the basis of performing our contract with you, our legitimate interests in operating and improving the Services, your consent, and compliance with legal obligations.

4. How We Share Information

We do not sell your personal data. We share information only in these circumstances:

• Service providers who process data on our behalf under contract (hosting, analytics, payments, messaging);
• Messaging platforms as required to deliver the messages you send;
• Legal and safety reasons, when required by law or to protect rights, property, and safety; and
• Business transfers, in connection with a merger, acquisition, or sale of assets, subject to this policy.

5. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Services are used. You can manage cookies through your browser. Learn more in our Cookie Policy.

6. Data Retention

We retain personal data for as long as your account is active or as needed to provide the Services, and thereafter only as required to meet legal, accounting, or reporting obligations. When data is no longer needed, we delete or anonymize it. See our Data Deletion Policy for how to request removal.

7. Data Security

We apply industry-standard technical and organizational measures — including encryption in transit and at rest, access controls, and continuous monitoring — to protect your information. Read more on our Security page.

8. International Transfers

We may process and store information in countries other than your own. Where we transfer personal data across borders, we rely on appropriate safeguards such as Standard Contractual Clauses.

9. Your Rights and Choices

Depending on your location, you may have the right to access, correct, delete, or export your personal data, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us or use the tools in your account settings.

10. Children's Privacy

The Services are not directed to children under 16, and we do not knowingly collect their personal data. If you believe a child has provided us information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date, and where appropriate we will notify you directly.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, we're here to help. Reach our team through our contact page and we will respond as soon as we can.