Answered after hours, no staff needed
Instant patient responses
Answer common patient questions automatically, even when your team is busy or the clinic is closed.
Omni for clinics
Help Patients Find Your Clinic & Book Online Appointment
Omni answers every patient message on WhatsApp, Instagram and Messenger, sends booking confirmations and reminders automatically, and keeps your whole front desk in one inbox.
- Found & bookedWebsite and online booking, built by lebx
- AnsweredAI replies on WhatsApp, Instagram & Messenger
- Followed upConfirmations, reminders and follow-ups
Need a website and online booking too? lebx builds the complete system ↗
How it works · 25 sec
Product simulation · example clinic
Website + Omni
More patients booking. Less time on the phone.
Watch a patient find your clinic, book online and get answers on WhatsApp, while your team saves time on every step.
A website patients trust · Found on Google, open 24/7
Example clinic and sample data. Time-saved figures illustrate this example only.
Start 14-Day Free TrialNo website yet? lebx builds it ↗
01
Step 1 of 7
Patients find you and book online
A clinic website with online booking, built by lebx and connected to Omni.
Built by lebx, the team behind Omni
Need a website and online booking too? We build the complete system.
Omni looks after every patient message. lebx builds the rest: a website patients find and trust, and online booking that sends every appointment request straight into Omni.
- Your clinic websiteDesigned for your clinic, mobile-first
- Patients find youClear clinic details, linked to your Google profile
- They book onlineTreatment, day and time, at any hour
- Straight into OmniWhatsApp confirmation, then every message in one inbox
See the complete clinic systemOpens lebx.io. Already have a website? Omni connects to it.
Your clinic’s details
02
Step 2 of 7
They message you
WhatsApp, Instagram and Messenger chats all arrive in one Omni inbox.
Channels
Where your patients already message you.
Bring patient conversations into one workspace instead of switching between apps.
Connected through the official WhatsApp Business Platform. Patients message the number they already know.
- Instant replies and tappable buttons
- Approved templates for reminders and follow-ups
Direct messages from your clinic’s professional Instagram account, answered in the same inbox.
- Answer DMs from people who find you on Instagram
- Replies follow Meta’s 24-hour messaging window
Messenger
Messages to your clinic’s Facebook Page, answered in the same inbox as WhatsApp and Instagram.
- Reply to people who find you on Facebook
- Omni AI can answer here too, with handover to your team
WhatsApp inquiryInstagram DMMessengerOmni
One conversation
Automation
Your team
03
Step 3 of 7
Omni AI answers
Prices, hours and treatment questions answered in seconds, from your own information.
AI assistant
An AI assistant trained around your clinic.
Give it your services, pricing policy, hours and FAQs — as documents, your website or plain text. Write its rules in your own words, test it in a private playground, then switch it on.
- Services
- FAQs
- Clinic information
- Opening hours
- Location
- Policies
- Booking process
- Common patient questions
AI assistant · trained on your clinic
Your clinic’s info
What Omni is allowed to use
Treatments & prices.pdf8 pages
yourclinic.com12 pages
Clinic FAQ24 answers
Your rules“Never assess symptoms. Hand them to the team.”
Test it privately before patients see it
Omni knowledge
Waiting for info
LD
Lakeside Dental
Business account · online
LD
Lakeside Dental
Dental clinic · Open 9 AM – 8 PM
Add your price list, website and FAQ as files, links or plain text.
Omni is designed to handle administrative and informational conversations. Medical diagnosis and clinical decisions remain with qualified healthcare professionals.
What Omni does
One system for the conversations your clinic handles every day.
Six jobs your front desk does by hand today. Omni takes the repetitive part and leaves the judgment to your team.
Looking for a consultation?Yes
Which treatment are you interested in?Teeth whitening
When would you like to visit?Next week
Qualified leadFront desk
Automated lead qualification
Ask the right questions before sending the conversation to your team, so staff spend time on genuine appointment opportunities.
Appointment request · Thu, morning
Sent to the front desk to confirm
Appointment requests
Guide patients from a conversation toward an appointment instead of leaving them waiting for a response.
Day 1
Hi Sara, would you still like to schedule your consultation?
10:00 AMDay 3
We're happy to help whenever you're ready. Just reply here.
10:00 AMYes, next Tuesday please!
10:14 AMAutomated follow-ups
Keep conversations moving when patients don't respond or haven't completed the next step.
- How much is a consultation? Answered
- What treatments do you offer? Answered
- What are your clinic hours? Answered
- Where are you located? Answered
- Do I need an appointment? Answered
FAQ automation
Fees, treatments, hours, location — answered from the information your clinic provides.
Human handoff
When a conversation needs personal attention, Omni hands it to your team with the full history.
04
Step 4 of 7
Your team steps in
When a patient needs a person, the chat goes to your team with the full history.
A real morning in your clinic
Everyone is busy. A new patient messages anyway.
Watch one ordinary Tuesday morning three ways at once: who is doing what in the clinic, what the patient sees on WhatsApp, and what lands in your team’s inbox.
9:12 AM · Lakeside Dental (example clinic)
In the clinic right now
DMDr. Mehta · DentistBusyWith a patient in the chair
PRPriya · Front deskBusyOn the phone with another patient
AIOmni AI · Your assistantOn itReady, any hour
Patient waited
…
for a first reply
Front desk
0 min
spent on this patient
What Omni did, while nobody was free
- 9:12:04Replied to Aisha from your treatment list
- 9:13:10Tagged her “Clear aligners”
- 9:14:22Created an appointment request
- 9:14:23Assigned to Priya and notified her
LD
Lakeside Dental
Business account · online
LD
Lakeside Dental
Dental clinic · Open 9 AM – 8 PM
Your Omni inbox
AKAisha K.New patient · via WhatsApp
Tags
None yet
Appointment request
Not yet
Assigned to
Omni AI
Lead pipeline
New inquiryBooked
9:12 AM. Dr. Mehta is mid-procedure, Priya is on another call. A new patient messages on WhatsApp.
Features you just saw
What that morning cost your clinic
Seconds
until the patient got an answer
Without Omni: the message waits until someone is free, often hours.
~1 min
of front-desk time on this patient
Without Omni: call back, ask the same questions, find a slot.
0
times the dentist was interrupted
Without Omni: someone steps into the surgery to ask.
Illustrative example with a fictional clinic, not customer data. Omni doesn’t replace your booking system: your team confirms the time, or Omni can be connected to an online booking tool.
Real-world scenarios
Five everyday moments, handled.
A playlist of situations your front desk knows well. Each one plays by itself; pick any to jump to it.
Scenario 1 of 5 · New patient inquiry
LD
Lakeside Dental
Business account · online
LD
Lakeside Dental
Dental clinic · Open 9 AM – 8 PM
Channel
WhatsApp
The result
- New patient identified
- Treatment and preferred times captured
- Handed to the front desk
Next: After-hours message
Someone new to the area looking for a dentist.
05
Step 5 of 7
Automations do the routine
Confirmations, reminders, follow-ups and review requests run on their own.
Automation
Automate the repetitive work. Keep your team focused on patients.
Some of this works the moment your assistant is live. The rest you switch on with an automation in Omni, or by connecting the online booking tool you already use.
Built inSet up in OmniWith your booking system
- Answering FAQsBuilt in
- Responding to new inquiriesBuilt in
- Collecting patient informationSet up in Omni
- Treatment inquiry qualificationSet up in Omni
- Appointment requestsSet up in Omni
- Appointment remindersWith your booking system
- Follow-up messagesSet up in Omni
- Missed inquiry follow-upSet up in Omni
- Rescheduling conversationsSet up in Omni
- Cancellation handlingSet up in Omni
- Location & directions questionsBuilt in
- Opening-hours questionsBuilt in
- Service informationBuilt in
- Lead taggingBuilt in
- Conversation routingBuilt in
- Internal team notificationsBuilt in
- Patient conversation historyBuilt in
WhatsApp messages sent more than 24 hours after a patient’s last message (reminders, follow-ups) use templates approved by Meta. Omni helps you create and submit them.
Automations
Build the workflow once. Omni runs it for every patient.
Describe the routine in plain words or build it on a visual canvas: welcome messages, tags, waits, follow-ups and handoffs. Switch it on and it runs day and night, with every step logged.
Automation · new patient welcome
New patient welcomeAutomation · Lakeside DentalOff
Generate with AI
Describe what should happen…
Generate
WhenNew contactFirst message on WhatsApp
Send WhatsAppWelcome messageHi {{first_name}} 👋
Add tagnew-patientOn the contact
Wait1 dayThen continue
Quick replies3 tappable optionsPauses for the reply
If reply = BookAssign to PriyaFront desk · notified
LD
Lakeside Dental
Business account · online
LD
Lakeside Dental
Dental clinic · Open 9 AM – 8 PM
Describe what should happen, in one sentence.
WhatsApp auto-replies, live in minutes
Not every reply needs a workflow. Set a welcome message, an out-of-hours reply and keyword replies for the questions you get every day, and nobody waits for a first answer.
- Start from ready-made templates, then put in your own words
- Out-of-hours replies follow your opening times
- Keywords like “price” or “how much” send the right answer
- Anyone asking for a “real person” goes straight to your team
WhatsApp auto-replies
Your rules
Welcome messageFirst message from a new contact
Out-of-hours replyOutside 9 AM – 8 PM
Pricing keywordsprice · cost · how much
LD
Lakeside Dental
Business account · online
LD
Lakeside Dental
Dental clinic · Open 9 AM – 8 PM
Someone messages for the first time: an instant welcome.
06
Step 6 of 7
Patients come back
Recall campaigns, a tidy patient list and reports that show what works.
Everything in one place
More of Omni, working for your clinic
Beyond answering chats: bring patients back, keep your patient list tidy, turn website visits into conversations and see what’s working. All in the same Omni workspace.
Bring patients back for their check-up
Send an approved WhatsApp template, an SMS or an email to a segment or tag of patients. Messages go out in paced batches, anyone who opted out is skipped, and you see who received and read it.
Recall campaigns · sample data
Pick the patients: everyone tagged “cleaning-due”.
Also built in
24-hour window guardInstagram and Messenger warn you before a reply would fall outside Meta’s 24-hour window.
Opt-in trackingOpt-in is tracked separately for WhatsApp, SMS and email, and email unsubscribes are handled automatically.
Team roles & workspacesInvite staff as administrators or team members, with a separate workspace for each clinic.
Your choice of AIThe assistant runs on OpenAI, Anthropic Claude or Google Gemini.
API & webhooksConnect your booking tool or practice software with a REST API and webhooks.
15 languagesUse the app in 15 languages, including English, Spanish, Arabic and Hindi.
07
Step 7 of 7
Grow with confidence
Add locations and team members without changing how you work.
Growing practices
Manage growing clinics from one system.
Connect each location’s WhatsApp number, Instagram account and Facebook Page, then choose how you work:
One shared inbox
All locations in one workspace. Filter conversations by the number or account they came in on, and label them by clinic.
A workspace per location
Keep each clinic’s contacts, assistant and automations fully separate, and switch between them in one click.
Number of workspaces and team seats depends on your plan. See pricing.
Clinic A · Downtown
Clinic B · Riverside
Clinic C · Northgate
Omni
One team workflow
Product demo · the complete workflow
From a new website to a clinic that runs itself
lebx builds your website from your clinic’s details. Then Google reviews, online bookings, enquiries and every WhatsApp, Instagram and Messenger chat flow into Omni. Automations, scheduled social posts, WhatsApp campaigns and reports take care of the rest.
1. We build your website · Built by lebx from your clinic’s details
Example clinic, reviews, messages and numbers are sample data. lebx builds the website; bookings, reminders and “visit completed” come from the booking tool connected to Omni.
Start 14-Day Free TrialSee it set up for your clinic
The front-desk problem
Your team shouldn't have to manually handle every patient message.
Clinics answer the same questions all day, on WhatsApp, Instagram and Messenger, while the phone rings and patients wait at the desk. Replies slip, and an unanswered inquiry often books somewhere else.
What patients ask, again and again
- Consultation fees
- Treatment costs
- Opening hours
- Location
- Services
- Appointment availability
- Emergency inquiries
- Treatment questions
- Insurance & payment
- Rescheduling
- Cancellations
- Follow-ups
- Directions
- Pre-appointment instructions
Omni handles the repetitive conversations automatically, and sends the ones that need a person straight to your team.
Unread messages0
How much is a cleaning?Answered by OmniAre you open Sunday?Answered by OmniCan I book tomorrow?Appointment requestDo you accept insurance?Answered by OmniWhere are you located?Answered by OmniDo you have an appointment today?Appointment requestMy tooth really hurts — is this urgent?Sent to your teamI need to move my Friday visitSent to your teamBefore & after
What happens to a patient message today — and with Omni.
Same message, same evening, two clinics. Watch where each one ends up.
“Hi, do you have anything tomorrow evening?”7:41 PMWithout Omni
With Omni
7:41 PM
Patient message arrives
7:41 PM
Patient message arrives
Next day 9:30 AM
Receptionist notices it later
Clinic closed, then busy at the desk
7:41 PM
Instant automated response
Omni AI replies straight away
10:05 AM
Types a manual reply
7:42 PM
Common questions answered
1:20 PM
Patient waits for an answer
Questions go back and forth
7:42 PM
Inquiry qualified
—
Follow-up gets forgotten
7:43 PM
Appointment request captured
—
Inquiry potentially lost
Books with another clinic
Next day 9:00 AM
Human handoff when needed
Front desk confirms in the morning
First reply
The next morning
First reply
Within seconds
Illustrative example. Your team still makes every clinical and scheduling decision.
Where the value comes from
Small workflow improvements can remove hours of repetitive work.
No invented numbers. Here is the logic: every piece below is a conversation your team no longer has to chase by hand.
More inquiries answered
Less repetitive work
Faster follow-up
Better lead organization
Fewer missed conversations
More opportunities for your team to convert
What you get
Everything from the first search to the follow-up.
One team sets it all up: the website patients find and book on, and the system that looks after every message once they have.
Built by lebx
A clinic website with online booking
- Designed for your clinic, mobile-first
- Online booking that goes straight into Omni
- A WhatsApp “Chat with us” button on every page
Omni
Omni looks after every patient message
- WhatsApp confirmation the moment someone books
- Reminders the day before and on the day
- AI replies on WhatsApp, Instagram and Messenger, day and night
- Follow-ups and Google review requests after the visit
Your front desk
Your team stays in control
- One inbox for WhatsApp, Instagram and Messenger
- Every patient’s details, bookings and conversation history
- Take over any conversation in one click
How we set it up with you
- 1
We learn your clinic
Your treatments, hours, pricing policy and how you like bookings handled.
- 2
We connect everything
WhatsApp, Instagram, Messenger, your booking tool, and the confirmation and reminder messages, set up for you.
- 3
You go live
You review everything, we launch, and your team works from one inbox.
Good to know
- No one can guarantee the top spot on Google. We build on what matters for local search: a fast mobile website, accurate clinic details and a steady flow of genuine reviews.
- Already have a website? We can add online booking and a WhatsApp button to it, or connect the booking tool you already use if it can send webhooks.
Trust
Built for modern patient communication
What you get, stated plainly. We’ll share case studies here once our clinic customers are ready to talk about their results.
Official WhatsApp Business Platform
Connected through Meta, not an unofficial WhatsApp Web workaround.
Instagram & Messenger
Instagram DMs and Facebook Page messages, in the same inbox as WhatsApp.
Team roles
Administrator and Staff roles, assignments and internal notes.
Privacy & data protection
GDPR commitments, a data processing agreement and data deletion on request.
Security
How we protect accounts and data, documented publicly.
99.9% uptime SLA
A published service level agreement.
FAQ
Questions clinics ask us
Yes, through lebx, the team behind Omni. lebx designs and builds a mobile-first clinic website with online booking and a WhatsApp chat button, connected to Omni so every booking gets a WhatsApp confirmation and reminders. See lebx.io/solutions/clinic for the complete system.
No one can honestly guarantee a ranking. lebx builds your website on what matters for local search: fast mobile pages, clear and accurate clinic details, and a link from your Google Business Profile. Omni’s after-visit messages then help you collect genuine reviews over time.
Yes. We can add online booking and a WhatsApp button to your existing site, or connect the booking tool you already use if it can send webhooks. Omni’s WhatsApp and Instagram inbox and AI assistant work either way.
Yes. Omni connects to WhatsApp through the official WhatsApp Business Platform from Meta. Patient messages arrive in Omni’s shared inbox, where the AI assistant and your team can reply.
Yes. Direct messages to your clinic’s professional Instagram account (linked to a Facebook Page) come into the same inbox. Meta allows replies for 24 hours after the patient’s last message, and Omni shows you when that window closes.
Yes. Messages to your clinic’s Facebook Page arrive in the same inbox as WhatsApp and Instagram, and your AI assistant can answer them too. Like Instagram, Meta allows replies for 24 hours after the patient’s last message.
Yes. You give the AI assistant your clinic information (services, pricing policy, opening hours, location, FAQs) as documents, web pages or text, and it answers from that. You can test it privately before it talks to patients.
Yes, at any time. Your team can take over from the assistant in one click and hand it back later. If a patient asks for a real person, Omni switches the chat to your team automatically and notifies them.
Yes. Omni can ask for the treatment and preferred day and time, create the request and route it to your team to confirm. If you use an online booking tool that can send webhooks, Omni can also send WhatsApp confirmations and reminders when appointments are booked. Omni doesn’t replace your practice management software.
Yes. You write its instructions in plain language (tone, what it should and shouldn’t discuss, when to hand over) and choose the knowledge it answers from.
No. Omni is designed to assist your team by handling repetitive conversations and routing conversations to staff when human assistance is needed.
Yes. You can connect several WhatsApp numbers, Instagram accounts and Facebook Pages and either run them in one shared inbox (filtered and labelled by location) or give each location its own workspace. How many workspaces and team seats you get depends on your plan.
Most of the work is adding your clinic information and connecting your WhatsApp, Instagram and Facebook Page. Meta’s own verification steps can add time, and we help you through them.
Yes. There's a free plan you can use for as long as you like, and paid plans that include a 14-day free trial. Create your account and start setting up straight away.
No. Omni is designed for administrative and informational conversations. You can instruct the assistant to pass symptoms or clinical questions to your team. Diagnosis and clinical decisions stay with qualified professionals.
Ready to automate your clinic’s patient conversations?
Create your account and bring every WhatsApp, Instagram and Messenger conversation into one inbox, with AI replies and automations from day one.
Set up WhatsApp, Instagram and Messenger in one place.