This page explains how you can request deletion of the personal data and connected-platform data held by Omni, in line with our Privacy Policy and the requirements of platforms such as Meta (WhatsApp, Messenger, and Instagram).
1. What We Delete
On a valid request, we delete your account, profile information, messages, contacts, and data obtained from connected messaging platforms, subject to the retention exceptions described below.
2. How to Request Deletion
- From your account. Open Settings and choose the delete-account option to remove your account and its associated data.
- By request. Contact us through our contact page using the email address associated with your account, and we will process your request.
3. Disconnecting Meta Platforms
Removing our app from your Facebook or Instagram account settings revokes our access to those platforms. To also delete the data we already received, submit a deletion request as described above.
4. Verification
To protect your data, we may need to verify your identity before completing a deletion request. This helps ensure that only you — or someone authorized by you — can request removal of your data.
5. Timeline
We aim to complete verified deletion requests within 30 days. Copies held in routine backups are purged on their normal rotation cycle.
6. Retention Exceptions
We may retain limited information where necessary to comply with legal obligations, resolve disputes, prevent fraud and abuse, or enforce our agreements. Such data is isolated and deleted once the obligation ends.
7. Confirmation
Once deletion is complete, we will confirm to the contact address on file.
8. Contact Us
If you have questions about deleting your data, we're here to help. Reach our team through our contact page and we will respond as soon as we can.
Questions about this page?
Our team is happy to help. Reach out and we will get back to you as soon as we can.
Contact us