See every feature at work
Each feature below comes with a short demo of the real workflow, step by step. Pick one to jump straight to it, or scroll through to see how Omni handles a conversation from the first message to the report.
An AI agent that answers from your own knowledge
Give it your price list, your website and your FAQs. It replies to customers on WhatsApp, Instagram and Messenger using that content, at any hour, and passes the chat to a person the moment a customer asks for one.
A teammate picks up the conversation with all the context.
How it works
What you get
- Instant answers outside office hours
- Replies drawn from your own documents and website
- A real person is always one message away
Works with OpenAI, Anthropic Claude or Google Gemini.
Read the ai agent guideAutomations that take care of the busywork
Describe a workflow in a sentence and let AI draft it, or build it step by step on a visual canvas. Start from a trigger such as a new message, a new contact or a tag being added, then chain steps: send a message, tag, assign, wait or branch.
A message comes in and every step runs on its own, logged as it happens.
How it works
What you get
- Follow-ups that never slip through the cracks
- The same tagging and routing every time
- Your team only handles what really needs a person
Campaigns on WhatsApp, SMS and email from one place
Send an approved WhatsApp template, an SMS through your own provider or an email through your own mail server to a segment of your contacts. Messages go out in paced batches, anyone who opted out is skipped, and every recipient is tracked.
Sent, delivered and read numbers update as it goes.
How it works
What you get
- Reach customers on the apps they actually read
- Paced sending that protects your WhatsApp number
- Know exactly who received and read your message
Contacts and segments that stay organised
Everyone who messages you becomes a contact with their channels, tags, opt-ins and history. Import the rest from a CSV or Excel file, then group people into segments you can target with a campaign.
Save it and it is ready for your next campaign.
How it works
What you get
- One clean list instead of scattered spreadsheets
- Opt-in status tracked for each channel
- Segments that update themselves as contacts change
A WhatsApp chat button for your website
Set your number, colour, greeting and a pre-filled message, then paste one line of code on your site. Visitors tap the button and start a WhatsApp chat with you, which lands straight in your shared inbox.
The new chat arrives in your shared inbox.
How it works
What you get
- Turn website visits into real conversations
- Visitors keep the chat in their own WhatsApp
- No developer needed to set it up
Reports that show what is working
See how quickly your team replies, how many chats get resolved and where conversations come from, plus reports for campaigns, automations, the AI agent and social posts. Export any of them to CSV.
Export the report to CSV.
How it works
What you get
- Spot slow replies before customers notice
- Know which channel deserves more attention
- Numbers you can share with your team or clients
The details that make it work every day
- WhatsApp templates
Create message templates, submit them to Meta and keep their approval status in sync.
- Auto-replies
Welcome, away and keyword replies on WhatsApp, so nobody waits for a first answer.
- 24-hour window guard
On Instagram and Messenger you are warned before a reply would fall outside Meta’s 24-hour window.
- Team and workspaces
Invite teammates as administrators or staff and keep separate workspaces for each brand or location.
- Opt-in management
Opt-in is tracked separately for WhatsApp, SMS and email, and email unsubscribes switch email off automatically.
- Your own SMS and email
Send SMS through your own provider (Twilio, Vonage, Plivo and more) and email through your own mail server.
- API and webhooks
A REST API with scoped tokens and signed webhooks to connect your own systems.
- 15 languages
The app is available in 15 languages, including English, Hindi, Arabic, Spanish and Portuguese.
See it all work together
The one-minute product film on the home page follows a single customer through the inbox, the AI agent, an automation, social posts and a campaign.
Start free and try it with your own chats
Connect your WhatsApp, Instagram and Messenger and see your own conversations in one inbox.
Plan and schedule posts for Facebook and Instagram
Write a post, or describe it and let AI draft the caption. Pick your Facebook Page and Instagram account, add an image, check the preview and drop it on the calendar.
Your smile deserves a festive glow ✨ This Diwali, get 20% off teeth cleaning at Brightsmile Dental. Offer valid till 31 Oct. Book on WhatsApp, link in bio.
Schedule it and it lands on the calendar.
How it works
What you get
- Post regularly without logging into each app
- Captions drafted in seconds, in your own words after an edit
- Your whole week of posts at a glance
Read the social posts guide