Reports and analytics

Reports show how your conversations, campaigns, automations, AI and social posts are performing, and let you export the raw data.

Where: Reports (/app/reports)

Available reports

Report	What it shows
Inbox	Conversation volume, response times and which channels customers use
Campaigns	Delivery, read and failure numbers for each campaign
Automations	How often each workflow runs, and how the runs end
AI	Chatbot activity, tokens used and cost
Social	How your posts perform across networks

Choose a date range to compare periods and spot trends.

Campaign results

Open a campaign from Reports → Campaigns to see its funnel: how many messages were queued, sent, delivered, read and failed. Replies arrive in the inbox as normal conversations.

Exporting data

Download the underlying data as CSV for spreadsheets, accounting or your own dashboards:

Export	Contains
Contacts	Your full contact list
Campaign recipients	Each recipient's status for one campaign
Conversations	Conversation history
AI runs	Each AI reply, with tokens and cost
Audit log	Important actions taken in the workspace

For a complete copy of your workspace data, use Settings → Data export; see Account and security.

Using the numbers

• Inbox: if response times grow at busy hours, add agents to those shifts, or let a chatbot handle first replies.
• Campaigns: compare read rates between templates and audiences, and reuse what works.
• AI: keep an eye on token usage against your plan's monthly AI allowance.

Related: Billing and plans · API and webhooks