Answered after hours, no staff needed
Instant patient responses
Answer common patient questions automatically, even when your team is busy or the clinic is closed.
Omni for dental clinics
Turn More Dental Inquiries Into Appointments — Automatically.
From the first WhatsApp or Instagram message to qualification, follow-up and appointment requests, Omni helps your clinic handle repetitive patient conversations automatically.
Built for dental clinics, practices and growing healthcare teams.
LD
Lakeside Dental
WhatsApp Business · Example clinic
Hi, I want to know the cost of a root canal.
7:41 PMOmni AI · Lakeside Dental
Hi! I can help with that. Treatment costs depend on your case, so the dentist confirms them at a consultation. Would you like to book one?
7:41 PMBook AppointmentAsk a Question
Lead qualified
Appointment requested
Team notified
Example conversation · fictional clinic
The front-desk problem
Your team shouldn't have to manually handle every patient message.
Dental clinics answer the same questions all day, on WhatsApp and Instagram, while the phone rings and patients wait at the desk. Replies slip, and an unanswered inquiry often books somewhere else.
What patients ask, again and again
- Consultation fees
- Treatment costs
- Opening hours
- Location
- Services
- Appointment availability
- Emergency inquiries
- Treatment questions
- Insurance & payment
- Rescheduling
- Cancellations
- Follow-ups
- Directions
- Pre-appointment instructions
Omni handles the repetitive conversations automatically, and sends the ones that need a person straight to your team.
Unread messages0
How much is a cleaning?Answered by Omni
Are you open Sunday?Answered by OmniCan I book tomorrow?Appointment requestDo you accept insurance?Answered by OmniWhere are you located?Answered by OmniDo you have an appointment today?Appointment requestMy tooth really hurts — is this urgent?Sent to your teamI need to move my Friday visitSent to your teamBefore & after
What happens to a patient message today — and with Omni.
Without Omni
Patient message arrives
Receptionist notices it later
Busy with patients at the desk
Types a manual reply
Patient waits for an answer
Follow-up gets forgotten
Inquiry potentially lost
With Omni
Patient message arrives
Instant automated response
Common questions answered
Inquiry qualified
Appointment request captured
Human handoff when needed
Your team still makes every clinical and scheduling decision.
What Omni does
One system for the conversations your dental clinic handles every day.
Six jobs your front desk does by hand today. Omni takes the repetitive part and leaves the judgment to your team.
Looking for a consultation?Yes
Which treatment are you interested in?Teeth whitening
When would you like to visit?Next week
Qualified leadFront desk
Automated lead qualification
Ask the right questions before sending the conversation to your team, so staff spend time on genuine appointment opportunities.
Appointment request · Thu, morning
Sent to the front desk to confirm
Appointment requests
Guide patients from a conversation toward an appointment instead of leaving them waiting for a response.
Day 1
Hi Sara, would you still like to schedule your consultation?
10:00 AMDay 3
We're happy to help whenever you're ready. Just reply here.
10:00 AMYes, next Tuesday please!
10:14 AMAutomated follow-ups
Keep conversations moving when patients don't respond or haven't completed the next step.
- How much is a consultation? Answered
- What treatments do you offer? Answered
- What are your clinic hours? Answered
- Where are you located? Answered
- Do I need an appointment? Answered
FAQ automation
Fees, treatments, hours, location — answered from the information your clinic provides.
Human handoff
When a conversation needs personal attention, Omni hands it to your team with the full history.
A morning in your clinic
See what happens when a patient messages your clinic
Three minutes, one WhatsApp conversation. Step through it yourself.
LD
Lakeside Dental
WhatsApp Business · Example clinic
Hi! Do you do consultations for straightening teeth?
9:12 AMStep 1 of 7
09:12 AM
Patient asks about a consultation
A new patient messages the clinic on WhatsApp before opening time.
What your team sees
- Patient
- Aisha K. · New patient
- Treatment interest
- —
- Lead stage
- New
- Appointment
- —
- Assigned to
- Omni AI
Example data. Omni doesn’t replace your booking system — your team confirms the time, or Omni can be connected to an online booking tool.
Automation
Automate the repetitive work. Keep your team focused on patients.
Some of this works the moment your assistant is live. The rest you switch on with an automation in Omni, or by connecting the online booking tool you already use.
Built inSet up in OmniWith your booking system
- Answering FAQsBuilt in
- Responding to new inquiriesBuilt in
- Collecting patient informationSet up in Omni
- Treatment inquiry qualificationSet up in Omni
- Appointment requestsSet up in Omni
- Appointment remindersWith your booking system
- Follow-up messagesSet up in Omni
- Missed inquiry follow-upSet up in Omni
- Rescheduling conversationsSet up in Omni
- Cancellation handlingSet up in Omni
- Location & directions questionsBuilt in
- Opening-hours questionsBuilt in
- Service informationBuilt in
- Lead taggingBuilt in
- Conversation routingBuilt in
- Internal team notificationsBuilt in
- Patient conversation historyBuilt in
WhatsApp messages sent more than 24 hours after a patient’s last message (reminders, follow-ups) use templates approved by Meta. Omni helps you create and submit them.
Channels
Where your patients already message you.
Bring patient conversations into one workspace instead of switching between apps.
Connected through the official WhatsApp Business Platform. Patients message the number they already know.
- Instant replies and tappable buttons
- Approved templates for reminders and follow-ups
Direct messages from your clinic’s professional Instagram account, answered in the same inbox.
- Answer DMs from people who find you on Instagram
- Replies follow Meta’s 24-hour messaging window
WhatsApp inquiryInstagram DMOmni
One conversation
Automation
Your team
AI assistant
An AI assistant trained around your clinic.
Give it your services, pricing policy, hours and FAQs — as documents, your website or plain text. Write its rules in your own words, test it in a private playground, then switch it on.
- Services
- FAQs
- Clinic information
- Opening hours
- Location
- Policies
- Booking process
- Common patient questions
Omni is designed to handle administrative and informational conversations. Medical diagnosis and clinical decisions remain with qualified healthcare professionals.
- Clinic information
- Omni knowledge base
- AI assistant
From: Services · Clinic info
Team inbox
When a human needs to step in, your team has the full context.
Every AI message, the patient’s details and the whole history sit in one place. No more asking patients to repeat themselves.
- Aisha K.Aligners
Saturday morning if possible.
- Daniel R.Cleaning
Thanks! See you Tuesday.
- Meera S.FAQ
Is parking available?
- Tom W.Reschedule
I need to move my visit
Aisha K.Growing practices
Manage growing dental practices from one system.
Connect each location’s WhatsApp number and Instagram account, then choose how you work:
One shared inbox
All locations in one workspace. Filter conversations by the number or account they came in on, and label them by clinic.
A workspace per location
Keep each clinic’s contacts, assistant and automations fully separate, and switch between them in one click.
Number of workspaces and team seats depends on your plan. See pricing.
Clinic A · Downtown
Clinic B · Riverside
Clinic C · Northgate
Omni
One team workflow
Where the value comes from
Small workflow improvements can remove hours of repetitive work.
No invented numbers. Here is the logic: every piece below is a conversation your team no longer has to chase by hand.
More inquiries answered
Less repetitive work
Faster follow-up
Better lead organization
Fewer missed conversations
More opportunities for your team to convert
Real-world scenarios
Five everyday moments, handled.
Pick a situation your front desk knows well and watch the workflow.
LD
Lakeside Dental
WhatsApp Business · Example clinic
The situation
Someone new to the area looking for a dentist.
The result
- New patient identified
- Treatment and preferred times captured
- Handed to the front desk
Product demo
See Omni handle a dental patient conversation
From a late-night message to a confirmed visit, in under a minute.
Product simulation · example clinic
LD
Lakeside Dental
WhatsApp Business · Example clinic
Chapter 1 · Message
A patient messages the clinic on WhatsApp at 9:40 PM, after closing.
No sound needed.
Trust
Built for modern patient communication
What you get, stated plainly. We’ll share dental case studies here once our clinic customers are ready to talk about their results.
Official WhatsApp Business Platform
Connected through Meta, not an unofficial WhatsApp Web workaround.
Instagram Direct
DMs from your professional account, in the same inbox as WhatsApp.
Team roles
Administrator and Staff roles, assignments and internal notes.
Privacy & data protection
GDPR commitments, a data processing agreement and data deletion on request.
Security
How we protect accounts and data, documented publicly.
99.9% uptime SLA
A published service level agreement.
FAQ
Questions dental teams ask us
Yes. Omni connects to WhatsApp through the official WhatsApp Business Platform from Meta. Patient messages arrive in Omni’s shared inbox, where the AI assistant and your team can reply.
Yes. Direct messages to your clinic’s professional Instagram account (linked to a Facebook Page) come into the same inbox. Meta allows replies for 24 hours after the patient’s last message, and Omni shows you when that window closes.
Yes. You give the AI assistant your clinic information (services, pricing policy, opening hours, location, FAQs) as documents, web pages or text, and it answers from that. You can test it privately before it talks to patients.
Yes, at any time. Your team can take over from the assistant in one click and hand it back later. If a patient asks for a real person, Omni switches the chat to your team automatically and notifies them.
Yes. Omni can ask for the treatment and preferred day and time, create the request and route it to your team to confirm. If you use an online booking tool that can send webhooks, Omni can also send WhatsApp confirmations and reminders when appointments are booked. Omni doesn’t replace your practice management software.
Yes. You write its instructions in plain language (tone, what it should and shouldn’t discuss, when to hand over) and choose the knowledge it answers from.
No. Omni is designed to assist your team by handling repetitive conversations and routing conversations to staff when human assistance is needed.
Yes. You can connect several WhatsApp numbers and Instagram accounts and either run them in one shared inbox (filtered and labelled by location) or give each location its own workspace. How many workspaces and team seats you get depends on your plan.
Most of the work is adding your clinic information and connecting your WhatsApp and Instagram accounts. Meta’s own verification steps can add time, and we help you through them. Book a demo and we’ll walk through setup for your clinic.
Yes. There's a free plan you can use for as long as you like, and paid plans that include a 14-day free trial. You can also book a free demo first and see the workflow with your clinic's questions.
No. Omni is designed for administrative and informational conversations. You can instruct the assistant to pass symptoms or clinical questions to your team. Diagnosis and clinical decisions stay with qualified professionals.
Ready to automate your dental clinic’s patient conversations?
See how Omni could fit into your clinic’s existing WhatsApp and Instagram workflow.
No obligation. See the workflow before you decide.